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The Ultimate List of Loyalty Conferences

Customer loyalty is crucial for repeat engagement, so staying on top of the latest trends is essential.

Loyalty conferences are a great way to learn about new trends and strategies and make valuable industry connections.

Here’s a list of must-attend loyalty conferences for 2024.

Shoptalk 2024

Summary: Shoptalk is where 6,000+ retail changemakers come together every year to create the future of retail. For six years, Shoptalk has defined the industry’s digital community by bringing established retailers and brands together with direct-to-consumer and tech startups, large tech and Internet companies, venture capital investors, real estate developers, equity analysts and media.

Dates: March 17-20, 2024

Venue: Mandalay Bay

Location: Las Vegas


CRMC 2024

Summary: As one of the premier events targeting customer loyalty and the CRM industry, CRMC attracts more than 200 brands each year to openly share their challenges and strategies along with new ideas and inspiration.

This is a fast-paced conference with tons of opportunities to network. You’ll leave with some new relationships and action items. CRMC 2024 will reconnect retail marketers together in a networking and learning setting where they will gain applicable, real-world solutions and strategies and exchange ideas.

Attendees can explore the possibilities and offerings through group discussions, roundtables, table topics and workshops. Focused and curated presentations from retailers and experts will offer a map of strategies, concepts, and solutions that can be applied directly to your business. This is your opportunity to re-engage with a valuable community of peers with a fresh approach to the global challenges we all face.

Dates: May 20-22, 2024

Venue: Hilton Chicago

Location: Chicago, IL


Promotional banner to download the ebbo 2023 Loyalty Programs Data Study.

Download the 2023 Loyalty Programs Data Study. 

Retail Innovation Conference & Expo

Summary: RICE24 features three days of compelling keynotes, informative breakouts and collaborative workshops. 

Join 4,000+ decision-makers across store design, e-commerce, social media marketing and omnichannel strategy to have inspirational discussions about the future of commerce and explore how brands are bringing new experiences and business models to life. 

Dates: June 4-6, 2024

Venue: McCormick Place

Location: Chicago


CommerceNext 2024

Summary: Speakers from leading retailers, DTC brands and innovative tech companies including executives from Anthropologie, Domino’s, Forever 21, Coach, L’Oreal, Walmart, Build-A-Bear, Solo Brands and DSW. 

Original merchant and consumer research on marketing and e-commerce trends and issues impacting our industry. 

Meaningful peer-to-peer networking and curated conversations with companies ranging from industry titans to disruptive changemakers. 

Content on both new marketing strategies and tactical “how-tos” with industry leaders. 

Dates: June 11-13, 2024

Venue: New York Hilton Midtown

Location: New York City


Loyalty Expo 2024

Summary: Loyalty360, the Association for Customer Loyalty, will hold its annual Loyalty Expo this year.

Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty. You can network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals.

Market leaders will share their experiences and insights on customer retention strategies and trends.

Presented by Loyalty360 – Association for Customer Loyalty, Loyalty Expo has earned the reputation of being one of the industry’s premier events.

The Loyalty360 Awards, in their ninth year, will be presented at Loyalty Expo.

The Loyalty360 Customer Loyalty Awards recognize leading customer loyalty programs in North America, as well as those operating in EMEA, APAC and/or LATAM.

Dates: TBD

Venue: TBD

Location: TBD


Groceryshop 2024

Summary: Groceryshop brings together 2,500+ leaders from established and startup CPG brands, supermarkets, c-stores, drug stores, general merchandise stores, discount stores, e-commerce players, warehouse clubs, grocerants and non-traditional grocery retailers. 

Across three days, this jam-packed agenda will feature informative, unrivaled talks on the changing grocery landscape from 175+ industry leaders as well as opportunities to connect and network with peers and potential partners. 

Dates: Oct. 7-9, 2024

Venue: Mandalay Bay

Location: Las Vegas, NV


These conferences offer a variety of ways to stay in the know about loyalty.

From breakout sessions to keynote speakers to panel discussion, this events are a great way to network and learn from the experts in the loyalty industry. If you’re ready to get inspired and make a serious impact on customer engagement in 2024, then check out these conferences. Remember to register early for the best price!

If you’d like to meet up and talk loyalty at one of these conferences, drop us a line and let us know which ones you’re attending.


ebbo helps brands achieve their customer loyalty goals with full-service, end-to-end solutions and also creates original educational content straight from the experts to help loyalty marketers stay on the cutting edge of customer engagement.

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ebbo™ is an all-in-one loyalty company. With our data driven strategy, full-service approach, and the unwavering support of the people behind the platform, our dedicated team will work with you to understand your loyalty goals, innovate solutions and help you build customer engagement on repeat.

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