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The Ultimate List of Loyalty Conferences

Last year after COVID-19 numbers dropped throughout most of the country, loyalty conferences are looking like they’re getting back to normal.

Loyalty conferences are great for education and networking and 2023 looks to be a great year to attend them in person once again.

That’s why we decided to put together this loyalty conference list together for you. It provides the must-attend, in-person loyalty conferences for 2023.

Shoptalk 2023

Summary: Shoptalk is where 6,000+ retail changemakers come together every year to create the future of retail. For five years, Shoptalk has defined the industry’s digital community by bringing established retailers and brands together with direct-to-consumer and tech startups, large tech and Internet companies, venture capital investors, real estate developers, equity analysts, media, and others.

Dates: March 26-19, 2023

Venue: Mandalay Bay

Location: Las Vegas


Promotional banner to download the ebbo 2023 Loyalty Programs Data Study.

Download the 2023 Loyalty Programs Data Study. 

Retail Innovation Conference & Expo

Summary: A reimagined event for reimagined commerce experiences.

RICE23 features three days of compelling keynotes, informative breakouts, collaborative workshops and more.

Dates: June 13-15, 2023

Venue: McCormick Place

Location: Chicago


CRMC 2022

Summary: As one of the premier events targeting the customer loyalty and CRM industry, CRMC attracts more than 200 brands each year to openly share their challenges and strategies around marketing and CRMC.

This is a fast-paced conference with tons of opportunities to network. You’ll leave with some new relationships and action items.

CRMC 2023 will reconnect retail marketers together in a networking and learning setting where they will gain applicable, real-world solutions and strategies and exchange ideas.

Attendees can explore the possibilities and offerings through real-world case studies, discussion groups, chats, and more. Focused and curated presentations from retailers and experts will offer a map of strategies, concepts, and solutions that can be applied directly to your business. This is your opportunity to re-engage with a valuable community of peers with a fresh approach to the global challenges we all face.

Dates: June 7-9, 2023

Venue: Hilton Chicago

Location: Chicago, IL


CommerceNext (In-person)

Summary: CommerceNext offers:

100+ Speakers from leading retailers, DTC brands and innovative tech companies. Last summit’s speakers included executives from Crocs, WW, Tapestry, Fabletics, Everlane, Brooklinen, Lands’ End, EXPRESS, Patagonia, Universal Standard, and many more.

1,000+ Attendees from all the right retailers and brands, some edgy techies and smart people for meaningful peer-to-peer networking and curated conversations.

50+ Sessions, focused on marketing, including 11 keynotes, 4 power panels, 32 breakout sessions on marketing tactics, and an award show honoring industry leaders.

Dates: June 20-21, 2023

Venue: New York Hilton Midtown

Location: New York City


Loyalty Expo

Summary: Loyalty360, the Association for Customer Loyalty, will hold its annual Loyalty Expo this year.

Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty. You can network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals.

Market leaders will share their experiences and insights on customer retention strategies and trends.

Presented by Loyalty360 – Association for Customer Loyalty, Loyalty Expo has earned the reputation of being one of the industry’s premier events.

The Loyalty360 Awards, in their ninth year, will be presented at Loyalty Expo.

The Loyalty360 Customer Loyalty Awards recognize leading customer loyalty programs in North America, as well as those operating in EMEA, APAC and/or LATAM.

Dates: May 8-10, 2023

Venue: Hilton Orlando

Location: Orlando, FL


Groceryshop 2022

Summary: Groceryshop brings together 2,500+ leaders across the ecosystem from established and startup CPG brands, supermarkets, c-stores, drug stores, general merchandise stores, discount stores, ecommerce players, warehouse clubs, grocerants, and non-traditional grocery retailers.

Across four days, this jam-packed agenda will feature informative, unrivaled talks on the changing grocery landscape from 175+ industry leaders as well as opportunities to connect and network with peers and potential partners.

Dates: Sept. 18-21, 2023

Venue: Mandalay Bay

Location: Las Vegas, NV


This will always be a work in progress. So, if you know of any loyalty conferences that are missing, please let us know and we’d be happy to add them.

If you’d like to share your thoughts about any loyalty conference you’ve attended, we’d love to hear from you!

Jim Tierney

Jim is our Loyalty Content Specialist, working closely with the B2B Marketing team. Aside from cranking out loyalty-related content, he is the proud father of two beautiful daughters, an avid runner and an old movie fanatic who calls Alfred Hitchcock his favorite director and Claude Rains his favorite actor.

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