Explore insights and ideas from the Leaders in Loyalty Summit 2026 – presentations from the event are available below.
*All content and attachments are proprietary and confidential.
Lizzie Camstra Hughes
Strategic Initiatives & AI Enablement, ebbo
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“Intelligent Engagement. More human. Not less”
Aaron Dauphinee
Chief Marketing Officer, Wise Marketer Group
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”The Loyalty Illusion – What American Consumers Reveal about the Gap Between being a member and being Committed”
Ryan Baltrip
Executive Director, Loyalty Science Lab
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”The Trust Stack for Intelligent Engagement”
Kelly Mahoney
Chief Marketing Officer, ULTA Beauty
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”Loyalty is a Relationship: How Data, Culture and AI Turn Transactions into Devotion”
Wiser Research – Retail Insights Brief Winter 2026
The Wise Marketer
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”Lifting the Loyalty Illusion”
The Wise Marketer
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”Convenience & Fuel Retail Loyalty Programs Sector Synopsis”
The Wise Marketer
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”Home Improvement Retail Loyalty Programs Sector Synopsis”