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Shipping and Return Shipping Fees Are Key to Retailers’ Growth

Clarus Commerce CEO Tom Caporaso shares insights into the future of e-commerce with Global Trade Magazine readers. Noting that the 2015 holiday season saw a significant growth in online orders and slowed growth in in-store purchases, Caporaso says stores need to offer online shoppers free deliveries, hassle-free returns, and easy mobile access. Retailers that successfully do so will increase their audiences and their revenue.

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