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Is Amazon Unbeatable? Or Did Retailers Give Up?

eBay Enterprise’s 2014 Holiday Retail Audit, according to Website Magazine, finds that 51% of retailers believe they compete directly with Amazon. Notably, most retailers also think Amazon outperforms them in mobile commerce, inventory, shipping, and returns. To better compete, Clarus Marketing CEO Tom Caporaso suggests they either charge restocking fees, like Amazon, or offer customers free return shipping via Return Saver.

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