Consumers wanting more lenient return policies are often getting them

John Ewoldt, consumer news reporter for the Minneapolis Star-Tribune, examines Bed Bath & Beyond’s recent decision to deduct 20% from customers’ refunds for returns made without receipts.  As Clarus Marketing CEO Tom Caporaso notes, returns continue to be an issue for both shoppers and merchants, and customers will readily shop elsewhere if they don’t like a retailer’s return policy.