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Bolstering Customer Loyalty with Free Return Shipping

Tom Caporaso, CEO of Clarus Marketing, details the importance of a customer-friendly returns policy in online retailers’ never-ending quest to build and sustain loyalty among their patrons.  Free return shipping enhances customer satisfaction and increases repeat business; savvy e-commerce companies can and should take advantage of the current dearth of such customer-centric approaches.

ebbo™ is an all-in-one loyalty company. With our data driven strategy, full-service approach, and the unwavering support of the people behind the platform, our dedicated team will work with you to understand your loyalty goals, innovate solutions and help you build customer engagement on repeat.

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